Keep your customer contact accessible with Whatsapp. By connecting your WhatsApp to Embrace Customers, all contact takes place via the same, familiar CRM.
WhatsApp integration into Embrace Customers
By connecting your WhatsApp to Embrace Customers, all contact takes place via the same, familiar CRM. This way, your omnichannel service does not come at the expense of a complete customer view. When you offer WhatsApp as a contact channel, your tenants and non-tenants can always contact your corporation by simply sending an app.
Benefits for your (non-) tenant:
- 24/7 contact, even when the corporation is closed
- Contact via one of the most popular contact channels
- Easily share a photo, voice message, or other file
- No longer “on hold” like on the phone
- Always a chat history to keep track of
Benefits for your KCC:
- Fewer calls to handle
- Easier to request photos or other files
- Knowledgebase for (standard) answers directly at hand
- Self-control over availability on WhatsApp
- Standard response in case of absence
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