The meeting place for important information

Create your own FAQ and answer questions efficiently, thanks to automatic messages that you can configure yourself. Everyone is up to date and you have time for more complex issues.

Intuitive editor

Effortlessly bring all your knowledge articles to life with our intuitive editor, without technical hassles.

Smart labels

Use smart labels to centrally store and manage commonly used information such as addresses.

Who knows what

Map out the knowledge within your organization and link the right experts to the right questions

Embrace Knowledge

Embrace Knowledge is our new knowledge base within the Suite, which brings together all the knowledge-related issues of our products in one place. You create and manage both articles and frequently asked questions that can be accessed via your intranet and customer portal. In addition, Embrace Knowledge is deeply integrated into our customer tracking system, so that your customer service colleagues always have an answer ready. Embrace Knowledge is highly data-driven, so relevant information comes to the surface automatically. This same data also forms the basis for the rich integration with Microsoft PowerBI.

All information available with the knowledge base

Thanks to our knowledge base, tenants can arrange everything themselves and get an immediate answer to their question. A leaking faucet, filing a complaint or requesting a repair? Thanks to the knowledge base, the tenant knows exactly how that works, with one simple push on a button.

Check-up gives Woningstichting Nijkerk a new boost in the use and management of their software

WSN implemented Embrace Customers in 2018, with a new website and customer portal. After the basic design, further development declined. In 2021, they will evaluate and plan further improvements, with the help of Embrace check-up consultants.

You can achieve the best service with a combination of digital services and personal contact

Digitization offers opportunities for more efficient services, while maintaining attention for tenants. Advisor Anja van Burgsteden and Knowledge Editor Inge Jongkind share their insights about this in a conversation.

Eighty percent of future tenants now sign the contract digitally

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

NMG Vastgoed embraces Embrace

First, NMG chose Embrace's digital services to optimize internal processes. Later, it turned out that clients also benefit optimally from it.

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Request a demo now and find out why more than 400+ organizations have already chosen Embrace.

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Direct contact

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Frequently Asked

Questions

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How can I effortlessly create knowledge articles with Embrace Knowledge's intuitive editor?

With our intuitive editor, you can easily create and publish knowledge articles without technical knowledge. Bring all your information to life and share it efficiently with your team and customers via the customer portal.

How does Embrace Knowledge help me answer questions efficiently and save time?

Embrace Knowledge offers an advanced knowledge base within our Suite, allowing you to create FAQs yourself and answer questions automatically via configurable messages. This saves time because everyone has quick access to important information, while your employees can focus on more complex tasks.

How does Smartlabels help manage commonly used information within my organization?

Smart labels allow you to centrally store and manage commonly used information such as addresses. This ensures that important data is easily accessible and used consistently across all your communications and documentation.