The central hub for important information
Set up your own FAQ and answer questions efficiently, thanks to automatic messages that you can configure yourself. Everyone stays informed, and you'll have more time for more complex matters.
Intuitive editor
Effortlessly bring all your knowledge articles to life with our intuitive editor, without technical hassles.
Smart labels
Use smart labels to centrally store and manage commonly used information such as addresses.
Who knows what
Map out the knowledge within your organization and link the right experts to the right questions
Knowledge CMS
Knowledge brings all the knowledge base-related issues of our products together in one place. You create and manage articles and frequently asked questions that can be accessed via your intranet and customer portal. In addition, Knowledge is deeply integrated into our customer tracking system, so that customer service colleagues always have an answer ready. The CMS is data-driven: relevant information comes to the surface automatically and is the basis for the Microsoft PowerBI reports.
All information available with the knowledge base
Thanks to our knowledge base, tenants can arrange everything themselves and get an immediate answer to their question. A leaking faucet, filing a complaint or requesting a repair? Thanks to the knowledge base, the tenant knows exactly how that works, with one simple push on a button.
Drag & Drop
With Embrace, designing your knowledge base has become child's play. You choose the template you want, drag widgets to the right place and configure them as you like. Widgets are blocks of functionality that you can fully configure.
Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact
Centrada digitizes the entire customer journey
GroenWest: “Customer contact must be fast, expert and clear”
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Request a demo now and find out why more than 400+ organizations have already chosen Embrace.
Direct contact
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Smart labels allow you to centrally store and manage commonly used information such as addresses. This ensures that important data is easily accessible and used consistently across all your communications and documentation.
With our intuitive editor, you can easily create and publish knowledge articles without technical knowledge. Bring all your information to life and share it efficiently with your team and customers via the customer portal.
Embrace Knowledge offers an advanced knowledge base within our Suite, allowing you to create FAQs yourself and answer questions automatically via configurable messages. This saves time because everyone has quick access to important information, while your employees can focus on more complex tasks.
More tools for efficient property management
Embrace Digital Services
Omnichannel CRM
All information about your tenants at a glance.
Customer portal
A secure and multifunctional portal for your tenants.
Self service
Give tenants the opportunity to arrange things themselves.
App
The convenience of Embrace is always at hand.
Onboarding
Everything arranged quickly and neatly for new tenants.