Snel alles geregeld voor nieuwe huurders

With Liquit, you can transform the social intranet into a digital workspace that you can fully customize and tailor to your role.

Automated onboarding

Less repetitive work by automating your onboarding process.

Transparent process progress

Clear case steps for an overview in the progress.

Familiar approach

Based on the familiar way of working of your housing corporation.

Embrace Onboarding

Onboarding is the process of welcoming your new tenants to your corporation. By digitizing this, they can not only arrange and monitor their affairs online right from the first moment, but you also open the door for them to keep doing this. This is how you stimulate your online services.

Behind the scenes, all your new tenant's data comes together in Embrace Customers from various systems, steps and departments — automated, structured and digitized. So you hardly have to worry about it anymore.

Benefits for your tenant

  • Arrange your own affairs 24/7 via the tenant portal
  • Follow the status of your request step-by-step
  • Get notified when you need to take action
  • Sign a rental contract online
  • Make an appointment quickly for the key collection

Paula van Kraalingen (Wooncompagnie): Klant zich gehoord laten voelen sleutel voor goed klantcontact

Wooncompagnie focust op klantgerichte dienstverlening door huurders zelf hun communicatiemethode te laten kiezen en IT-ondersteuning te moderniseren. Met de implementatie van Embrace Customers worden selfserviceopties uitgebreid en klantprocessen geoptimaliseerd, wat bijdraagt aan efficiëntere communicatie en een verbeterde klantbeleving.

Klantgerichte Innovatie: Domijn's Overgang Naar Embrace Customers

Bij woningcorporatie Domijn draait het om meer dan alleen het verhuren van huizen; ze willen hun huurders een echt thuis bieden. Om alles in goede banen te leiden heeft het innovatieve Domijn onlangs de overstap gemaakt van het oude Umbrella-systeem naar ons nieuwe Embrace Customers product. Dat gericht is op Omnichannel-integratie en efficiënter gebruik van modules zoals Telefonie, Webchat en E-mail. ‍

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Frequently Asked

Questions

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What are the benefits of onboarding into the customer portal for tenants?

The onboarding in the customer portal allows tenants to take care of their own affairs 24/7, such as monitoring the status of requests and signing leases. They receive automatic messages when action is required and can quickly make appointments for key handover, for example. This offers tenants convenience and transparency throughout the rental process.

How does automated customer portal onboarding help me welcome new tenants?

Our automated onboarding streamlines the welcome process for new tenants, efficiently handling administrative tasks and minimizing repetitive work. This allows tenants to arrange and monitor their affairs online right from the first moment, which stimulates online services and builds trust among tenants.

Why a customer portal?

Thanks to a customer portal, your (online) service is not only more customer-friendly, but also more efficient. Your customers can easily and quickly arrange things themselves, so there is less pressure on your customer contact center. In turn, these employees have more time for more complex customer questions. So by smartly combining relevant information, conversational AI such as chatbots and virtual assistants, self-service and, of course, your kcc, you are always available to your customers. In short: a customer portal ensures a better customer journey and customer experience.