Everything quickly arranged for new tenants

Give new tenants a warm welcome by arranging all (administrative) matters quickly and neatly. This gives the tenant confidence and you the certainty that you have not overlooked anything.

Automated onboarding

Less repetitive work by automating your onboarding process.

Transparent process progress

Clear case steps for an overview in the progress.

Familiar approach

Based on the familiar way of working of your housing corporation.

Embrace Onboarding

Onboarding is the process of welcoming your new tenants to your corporation. By digitizing this, they can not only arrange and monitor their affairs online right from the first moment, but you also open the door for them to keep doing this. This is how you stimulate your online services.

Behind the scenes, all your new tenant's data comes together in Embrace Customers from various systems, steps and departments — automated, structured and digitized. So you hardly have to worry about it anymore.

Benefits for your tenant

  • Arrange your own affairs 24/7 via the tenant portal
  • Follow the status of your request step-by-step
  • Get notified when you need to take action
  • Sign a rental contract online
  • Make an appointment quickly for the key collection

Check-up gives Woningstichting Nijkerk a new boost in the use and management of their software

WSN implemented Embrace Customers in 2018, with a new website and customer portal. After the basic design, further development declined. In 2021, they will evaluate and plan further improvements, with the help of Embrace check-up consultants.

You can achieve the best service with a combination of digital services and personal contact

Digitization offers opportunities for more efficient services, while maintaining attention for tenants. Advisor Anja van Burgsteden and Knowledge Editor Inge Jongkind share their insights about this in a conversation.

Eighty percent of future tenants now sign the contract digitally

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

NMG Vastgoed embraces Embrace

First, NMG chose Embrace's digital services to optimize internal processes. Later, it turned out that clients also benefit optimally from it.

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Request a demo now and find out why more than 400+ organizations have already chosen Embrace.

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Frequently Asked


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What are the benefits of onboarding into the customer portal for tenants?

The onboarding in the customer portal allows tenants to take care of their own affairs 24/7, such as monitoring the status of requests and signing leases. They receive automatic messages when action is required and can quickly make appointments for key handover, for example. This offers tenants convenience and transparency throughout the rental process.

How does automated customer portal onboarding help me welcome new tenants?

Our automated onboarding streamlines the welcome process for new tenants, efficiently handling administrative tasks and minimizing repetitive work. This allows tenants to arrange and monitor their affairs online right from the first moment, which stimulates online services and builds trust among tenants.

Why a customer portal?

Thanks to a customer portal, your (online) service is not only more customer-friendly, but also more efficient. Your customers can easily and quickly arrange things themselves, so there is less pressure on your customer contact center. In turn, these employees have more time for more complex customer questions. So by smartly combining relevant information, conversational AI such as chatbots and virtual assistants, self-service and, of course, your kcc, you are always available to your customers. In short: a customer portal ensures a better customer journey and customer experience.