Quickly get everything arranged for new tenants.
Give new tenants a warm welcome by handling all (administrative) matters quickly and neatly. This instills confidence in the tenant and gives you the assurance that nothing is overlooked.
Automate processes
Less repetitive work by automating your onboarding process.
Transparent process progress
Clear case steps for an overview in the progress.
Familiar approach
Based on the familiar way of working of your housing corporation.
Case-oriented work - files
Business-oriented work automates processes and neatly records them in a file, clear to the tenant and employee. Behind the scenes, all your new tenant's data comes together in Embrace CRM from various systems, steps and departments — automated, structured and digitized. So you hardly have to worry about it anymore.
Onboarding
Give new tenants a warm welcome by arranging all (administrative) matters quickly and neatly. This gives the tenant confidence and you the certainty that you are not overlooking anything. Onboarding is the process of welcoming your new tenants to your corporation. By digitizing this, they can not only arrange and track their affairs online right from the first moment, but you also open the door for them to keep doing this. Improve your digital services.
Livability
Quality of life is about everything that affects the enjoyment of living in the neighborhood — from litter to nuisance. With the quality of life module, you can clearly collect reports, tasks and actions in one digital file. This way, you can keep a grip on the situation, know who is doing what and give residents confidence that their report is being taken seriously. By digitizing this process, you work faster with colleagues and chain partners and improve the living environment step by step. Good for the neighborhood, good for you.
Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact
Customer-Focused Innovation: Domijn's Transition To Embrace Customers
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The onboarding in the customer portal allows tenants to take care of their own affairs 24/7, such as monitoring the status of requests and signing leases. They receive automatic messages when action is required and can quickly make appointments for key handover, for example. This offers tenants convenience and transparency throughout the rental process.
Our automated onboarding streamlines the welcome process for new tenants, efficiently handling administrative tasks and minimizing repetitive work. This allows tenants to arrange and monitor their affairs online right from the first moment, which stimulates online services and builds trust among tenants.
Thanks to a customer portal, your (online) service is not only more customer-friendly, but also more efficient. Your customers can easily and quickly arrange things themselves, so there is less pressure on your customer contact center. In turn, these employees have more time for more complex customer questions. So by smartly combining relevant information, conversational AI such as chatbots and virtual assistants, self-service and, of course, your kcc, you are always available to your customers. In short: a customer portal ensures a better customer journey and customer experience.
More tools for efficient property management
Embrace Digital Services
Omnichannel CRM
All information about your tenants at a glance.
Customer portal
A secure and multifunctional portal for your tenants.
Self service
Give tenants the opportunity to arrange things themselves.
Knowledgebase
The meeting place for relevant information for tenants and employees.
App
The convenience of Embrace is always at hand.