Power to the tenant

With Embrace's tools, you can provide personal support to your tenants in an easy, fast and efficient way.

400+ organizations work daily with Embrace Digital Services

Everything for tenants and landlords

in one central location

All information about your tenants at a glance

With Embrace's Omnichannel CRM, you give your employees a 360º customer view of your tenants. So everyone knows exactly what's going on and you can easily keep appointments. Always, on time.

A secure and multifunctional portal for your tenants

The customer portal is a protected part of your website where tenants log in. Here they can, among other things, contact us, consult personal information or arrange things themselves, such as a change of address.

Give tenants the opportunity to arrange things themselves

Use the many standard self-service scenarios available and configure them tailored to your organization and tenants.
Van intake tot besluitvorming: elke stap is inzichtelijk en afgestemd op wet- en regelgeving. Bespaar tijd, minimaliseer fouten en geef woningzoekenden met een urgente hulpvraag de aandacht die ze verdienen.

The meeting place for relevant information for tenants and employees

Create your own FAQ and answer questions efficiently with automated messages that you can configure yourself. Everyone is up to date and you have time for more complex issues.

The convenience of Embrace always at hand

Are you able to communicate with your tenants and have access to relevant information anytime, anywhere? It's now possible with the user-friendly Embrace app!

By seizing the opportunities for digitization with both hands, we, as Kennemer Wonen, can work more efficiently and personally support tenants where necessary.

Anja van Burgsteden
,
Information Management Advisor
Read the full story

What others say

over Embrace Housing

Delivering noticeable added value for home seekers with the digital income statement

Housing associations are increasingly using external links to use data outside their organization in their own processes. The introduction of the digital income statement (DIV) is a good example of this. What does the arrival of the DIV mean for housing mediation and how do home seekers respond to this? An interview with Maaskoepel.

Embrace is the first to implement the Digital Income Statement in collaboration with Maaskoepel

As a forerunner in innovation and efficiency, we are the first in the Netherlands to go live with the official Digital Income Statement, in close cooperation with Maaskoepel. This marks an era of effortless, secure and fast data sharing between home seekers and corporations.

SSH& makes it easier for students to find a room

The Gelderland student housing provider SSH& decided to take a different approach when it comes to distributing their homes and rooms. Where a living space was previously granted to students based on registration time, this is now done by lottery. Of course, such a big change takes quite a few feet in the earth. This innovative step towards a fairer living space distribution system was achieved with the help of Embrace Housing.

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Is your question not listed? Then feel free to contact us!

Is the Urgency System linked to the residential space distribution system?

Yes! The outcome of the urgent request is automatically processed in our Housing residential space distribution system. For example, after being awarded, the home seeker can immediately get to work to respond to homes with priority. We offer an API to which other living space distribution systems can connect, so that an urgency can also be incorporated into Zig's WBS or WoningNet, for example.

How are home seekers kept up to date with their application urgently?

Home seekers can easily request and track an urgency via their My environment. With a clear step-by-step plan and possible payments, he sees exactly how his application is doing. If additional data or documents are required at certain times, the home seeker can upload them himself.

How do you ensure that the urgent requests comply with laws and regulations?

The (local) laws and regulations are enshrined in our Urgency System. This is because we set up this system in such a way that all rules are applied automatically.

How easily can municipalities and corporations work together within the same system?

Very easy. Various organizations work together within our Urgency System. With their own login, their own rights and roles, they get insight into the data that is important to them. For each process step, someone can see and do something different, exactly tailored to what is needed.

How does communication with home seekers from the system work?

Super handy! This is because most communication is automatic. In all important process steps, the home seeker automatically receives an email and a notification in their My environment. Do you prefer to send a letter? Then we also support that with our unique Letter Manager.

How much manual work does using this system save in practice?

With our standard links, you don't have to type anything over. That saves you at least twenty minutes per home. Our automatic offer process ensures that a refusal or rejection saves you at least fifteen minutes of time per candidate.

Can Embrace Housing be linked to our existing systems (such as ERP or case system)?

Yes! We have standard Vera links with all ERP systems in the market. In addition, we connect with map libraries, photo libraries and energy systems. We retrieve data from the source and write data where it belongs.

As a corporation, do I have to completely adapt my current processes to work with Embrace Housing?

No, that's not necessary! Embrace Housing is there to support your processes, from start to finish. We offer all distribution models and set up process steps that suit you.

How does Embrace Housing differ from other residential space distribution systems?

Embrace Housing puts the home seeker and the employee first. We give the home seeker real insight into the process, so that they know exactly where they stand after responding to a home. Transparency and clarity come first, so that there is no false hope. And for the employee, we ensure that everything that can be done automatically is actually done automatically. This gives him more time and attention for the home seeker.