Handle everything securely in a private portal
The customer portal is a secure part of your website where tenants log in. Here, they can, among other things, get in touch, view personal information, or handle matters themselves, such as changing their address. Satisfied tenants, satisfied employees.
Customer portal
Use smart widgets and templates to build portals without technical knowledge.
Website
Use standard self-service scenarios and customize them for your organization and tenants.
Integrated knowledge base
Manage all your portals from one system, from customer portal and intranet to narrowcasting.
Customer portal
Embrace Designer uses so-called widgets to build portals. Widgets are blocks of functionality that you can fully configure.
Website
Not a tenant yet or would you prefer to take a look around without an account? No problem. Via the public website, you always provide access to the right information - without hassle. You manage all content centrally via the integrated knowledge base. The website is stylishly designed in your corporate identity, easy to modify with drag and drop and always up to date. Clear, reliable and accessible 24/7.
Integrated knowledge base
Configure automatic responses that are perfectly suited to your own knowledge base. This way, customer contact employees always have the right answer ready right away — or tenants can easily find it themselves. With the integrated knowledge base, you can ask questions quickly and adequately. Result? Faster service, less pressure on the lines and higher tenant satisfaction.
Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact
Customer-Focused Innovation: Domijn's Transition To Embrace Customers
The customer at the helm with smart solutions at l'escaut woonservice
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Direct contact
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Thanks to a customer portal, your (online) service is not only more customer-friendly, but also more efficient. Your customers can easily and quickly arrange things themselves, so there is less pressure on your customer contact center. In turn, these employees have more time for more complex customer questions. So by smartly combining relevant information, conversational AI such as chatbots and virtual assistants, self-service and, of course, your kcc, you are always available to your customers. In short: a customer portal ensures a better customer journey and customer experience.
A customer portal is a separate online environment for your customers, which they must log in to use it. So other people can't just get to this. This way, your customers can contact your organization in a safe way, consult personal information or arrange certain things themselves, such as changing an address or tracking an order.
More tools for efficient property management
Embrace Digital Services
Omnichannel CRM
All information about your tenants at a glance.
Self service
Give tenants the opportunity to arrange things themselves.
Knowledgebase
The meeting place for relevant information for tenants and employees.
App
The convenience of Embrace is always at hand.
Onboarding
Everything arranged quickly and neatly for new tenants.