Handle everything securely in a private portal
The customer portal is a secure part of your website where tenants log in. Here, they can, among other things, get in touch, view personal information, or handle matters themselves, such as changing their address. Satisfied tenants, satisfied employees.
Klantportaal
Use smart widgets and templates to build portals without technical knowledge.
Website
Use standard self-service scenarios and customize them for your organization and tenants.
Geïntegreerde kennisbank
Manage all your portals from one system, from customer portal and intranet to narrowcasting.
Klantportaal
Embrace Designer uses so-called widgets to build portals. Widgets are blocks of functionality that you can fully configure.
Website
Nog geen huurder of liever even zonder account rondkijken? Geen probleem. Via de publieke website geef je altijd toegang tot de juiste informatie - zonder gedoe. Alle content beheer je centraal via de geïntegreerde kennisbank. De website is stijlvol vormgegeven in jullie huisstijl, makkelijk aan te passen met drag-and-drop en altijd up-to-date. Duidelijk, betrouwbaar en 24/7 toegankelijk.
Geïntegreerde kennisbank
Configureer automatische antwoorden die perfect aansluiten op jullie eigen kennisbank. Zo hebben klantcontactmedewerkers altijd direct het juiste antwoord paraat — of vinden huurders het zelf eenvoudig terug. Met de geïntegreerde keninsbank je vragen snel en adequaat af. Resultaat? Snellere service, minder druk op de lijnen een hogere huurders tevredenheid.
Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact
Customer-Focused Innovation: Domijn's Transition To Embrace Customers
The customer at the helm with smart solutions at l'escaut woonservice
Request a free demo
Request a demo now and find out why more than 400+ organizations have already chosen Embrace.
Direct contact
Would you rather speak to someone in real life? Feel free to contact our specialists!
Often to us
solicited
Is your question not listed? Then feel free to contact us!
Thanks to a customer portal, your (online) service is not only more customer-friendly, but also more efficient. Your customers can easily and quickly arrange things themselves, so there is less pressure on your customer contact center. In turn, these employees have more time for more complex customer questions. So by smartly combining relevant information, conversational AI such as chatbots and virtual assistants, self-service and, of course, your kcc, you are always available to your customers. In short: a customer portal ensures a better customer journey and customer experience.
A customer portal is a separate online environment for your customers, which they must log in to use it. So other people can't just get to this. This way, your customers can contact your organization in a safe way, consult personal information or arrange certain things themselves, such as changing an address or tracking an order.
More tools for efficient property management
Embrace Digital Services
Omnichannel CRM
All information about your tenants at a glance.
Self service
Give tenants the opportunity to arrange things themselves.
Knowledgebase
The meeting place for relevant information for tenants and employees.
App
The convenience of Embrace is always at hand.
Onboarding
Everything arranged quickly and neatly for new tenants.