Handle everything securely in a private portal

Wooncompagnie focuses on customer-oriented services by letting tenants choose their own communication method and modernizing IT support. With the implementation of Embrace Customers, self-service options are expanded and customer processes are optimized, contributing to more efficient communication and an improved customer experience.

Housing corporation Domijn is about more than just renting out houses; they want to offer their tenants a real home. To keep everything on track, the innovative Domijn recently made the switch from the old Umbrella system to our new Embrace Customers product. This focuses on Omnichannel integration and more efficient use of modules such as Telephony, Webchat and E-mail. ‍

Give your customers more control and spare your employees. It is a nice step and one that you see more and more companies taking. l'escaut woonservice had a clear vision in this area with a number of great developments, including a customer portal. In this article, you can read how Embrace and l'escaut have together created an end product to be proud of and what the benefits are for l'escaut's tenants.