All your tenants' data in one place

With the omnichannel CRM from Embrace Customers, you provide your employees with a 360º customer view of your tenants. This way, everyone knows exactly what’s going on and you can easily keep your commitments. Always, on time.

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360°klantbeeld

All customer conversations come in one place, whether by phone or WhatsApp.

Omnichannel CRM

All relevant information about (contact with) your tenant, at a glance.

Task- and business-oriented

An intelligent task and business system ensures that you comply with all agreements with your tenants.

360° klantbeeld met AI Integrated knowledge base

Answer questions quickly and efficiently with automated messages that you can configure yourself with your own knowledge base. Thanks to this integrated knowledge base, your customer contact staff has an appropriate answer to every question, or the customer can easily find the answer to a question themselves. This allows you to help the tenant in a quick and adequate way. In other words, even better service.

AI-first Omnichannel CRMAffairs and tasks

Affairs and tasks are listed in the case overview. This way, you can work in a business-oriented way and you are able to keep a better overview of requests from your tenants. And not only you have that overview, tenants can also monitor progress. No matter how complex the processes are, working in a business-oriented way ensures that progress, tasks, documents and conversations remain neatly organized. As a result, you and your tenants always have all the information directly at hand and everyone is aware of the status and progress.

Taken en zaken

In het zaakoverzicht heb je alle zaken en taken overzichtelijk bij elkaar. Dit maakt het makkelijker om zaakgericht te werken en houdt je beter in controle over aanvragen van je huurders. Het mooie is dat ook huurders de voortgang kunnen volgen. Of het nu gaat om simpele of complexe processen, zaakgericht werken zorgt ervoor dat voortgang, taken, documenten en gesprekken goedgeorganiseerd blijven. Zo hebben jij en je huurders altijd toegang tot de benodigde informatie en is iedereen op de hoogte van de status.

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What others say

about Embrace Digital Services

All customer cases

Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact

Wooncompagnie focuses on customer-oriented services by letting tenants choose their own communication method and modernizing IT support. With the implementation of Embrace Customers, self-service options are expanded and customer processes are optimized, contributing to more efficient communication and an improved customer experience.

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WhatsApp and chat make customer contact at DeltaWonen easy and fast

At Housing Corporation DeltaWonen, they attach great importance to customer friendliness. This means that a lot of attention and care goes to being accessible to their tenants and being able to help them as well and quickly as possible. That's why they chose to make use of two additional customer contact channels: WhatsApp and chat. Now, about a year and a half later, we heard from Marjolein Horstman from DeltaWonen about this welcome addition to their Embrace Customers.

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Customer-Focused Innovation: Domijn's Transition To Embrace Customers

Housing corporation Domijn is about more than just renting out houses; they want to offer their tenants a real home. To keep everything on track, the innovative Domijn recently made the switch from the old Umbrella system to our new Embrace Customers product. This focuses on Omnichannel integration and more efficient use of modules such as Telephony, Webchat and E-mail. ‍

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Direct contact

Liever iemand in het echt spreken? Neem dan gerust contact op met onze specialisten!

088 243 1800
hallo@embracecloud.nl

More tools for efficient property management
Embrace Digital Services

Customer portal

A secure and multifunctional portal for your tenants.

Self service

Give tenants the opportunity to arrange things themselves.

Knowledgebase

The meeting place for relevant information for tenants and employees.

App

The convenience of Embrace is always at hand.

Onboarding

Everything arranged quickly and neatly for new tenants.

Frequently Asked

Questions

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All frequently asked questions