For satisfied tenants and employees

Effective property management

With Embrace, you automate the most important processes and give tenants control. In addition, you offer a 360º customer view and your employees are always up to date with the latest state of affairs.


400+ organizations work daily with Embrace digital services

Power to the tenant

Give tenants the opportunity to arrange things themselves. For example; repair requests or making a change of address.

Personal approach

The customer portal contains all relevant information for the tenant. Can't figure it out? Then personal contact is quickly made via the chat!

Central online environment

Embrace knows and unlocks all known (ERP) systems. So all things are easily arranged from one central location.

Your tenants arrange it all by themselves

With the Digital Services from Embrace, you give tenants control where possible and provide them with personal support in an efficient way.

Secure digital signing
Submit repair requests
Status updates using the track and trace system
Online onboarding of new tenants

All services and systems in one central location

It doesn't matter which channel a question comes into. Everything is gathered in one central location and employees have quick access to the right information.

Streamlined communication
Autonomous customer processes
Integration with familiar ERP systems

First of all, we choose Embrace Customers for ourselves, but our clients will also take full advantage of it.

Bart Brulot
Co-director of NMG Real Estate
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“A digital workplace for service providers” is a free e-book with social intranet best practices and customer cases for service providers.

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Request a demo now and find out why more than 400+ organizations have already chosen Embrace.

Tailored tour
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Direct contact

Would you rather speak to someone in real life? Feel free to contact our specialists!

Real estate managers' experiences
with Embrace

Good internal communication is essential for new initiatives, projects and better collaboration

Internal communication among housing associations is crucial but often underexposed. Advisor Froukje Nigten and Vidomes employee Melissa Vroege share their insights about effective internal communication, the role of a social intranet and the benefits of being connected within the organization.

Check-up gives Woningstichting Nijkerk a new boost in the use and management of their software

WSN implemented Embrace Customers in 2018, with a new website and customer portal. After the basic design, further development declined. In 2021, they will evaluate and plan further improvements, with the help of Embrace check-up consultants.

You can achieve the best service with a combination of digital services and personal contact

Digitization offers opportunities for more efficient services, while maintaining attention for tenants. Advisor Anja van Burgsteden and Knowledge Editor Inge Jongkind share their insights about this in a conversation.

NMG Vastgoed embraces Embrace

First, NMG chose Embrace's digital services to optimize internal processes. Later, it turned out that clients also benefit optimally from it.

Eighty percent of future tenants now sign the contract digitally

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

Inspiration, knowledge and tips & tricks

For property managers

Embrace Workspace in renowned ClearBox report
Digital collaboration
Real estate
A new intranet: how to take the first steps
Digital collaboration
Real estate
Why social tools are indispensable in your organization
Digital collaboration
Real estate

Frequently Asked


Is your question not listed?
Feel free to contact us!

Are all contact moments such as chat, WhatsApp or social media organized?

All customer interactions are recorded on the tenant's timeline. If a contact moment is recorded from a chat/whatsapp conversation, the conversation is also stored at the contact moment. In this way, employees, and possibly also tenants themselves, can easily read back this conversation.

Is it possible to call directly from the customer tracking system to both internal and external contacts?

Yes, this is a standard functionality within the customer tracking system. However, this functionality requires an active telephony connector.

As an Embrace customer, can you arrange as much independently as possible via a customer portal?

Of course! You can automate many processes using self-service scenarios that you can build yourself. Here you take a critical look at your own internal processes. So that decision trees then arise that the tenants, but also the KCC employees, can go through to arrange things such as a payment account change, requesting a name plate or submitting a repair request.