Let tenants sort things out themselves

Use the many standard self-service scenarios available and configure them tailored to your organization and tenants.

Arrange things when it suits the tenant

Tenants can arrange their own affairs at any time, even when the KCC is closed.

Take the pressure off the KCC

There will be fewer contact moments with your KCC, which will benefit your services.

Everything transparent with data reports

Develop your own self-service scenarios based on your data.

Easily submit repair requests

With the self-service scenario designer, it is possible to easily design different scenarios for the tenant. This includes the process of submitting a repair request or cancelling the rent. This allows the tenant to arrange almost everything independently, which is also useful.

Your tenants can follow everything themselves

Tenants stay up to date and can follow their request via the dashboard. In the customer portal, for example, they can see when the repairer comes by, without intervention of the KCC. There are many standard scenarios that you can adapt to your organization, or build an entirely new scenario yourself via drag and drop.

Check-up gives Woningstichting Nijkerk a new boost in the use and management of their software

WSN implemented Embrace Customers in 2018, with a new website and customer portal. After the basic design, further development declined. In 2021, they will evaluate and plan further improvements, with the help of Embrace check-up consultants.

You can achieve the best service with a combination of digital services and personal contact

Digitization offers opportunities for more efficient services, while maintaining attention for tenants. Advisor Anja van Burgsteden and Knowledge Editor Inge Jongkind share their insights about this in a conversation.

Eighty percent of future tenants now sign the contract digitally

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

NMG Vastgoed embraces Embrace

First, NMG chose Embrace's digital services to optimize internal processes. Later, it turned out that clients also benefit optimally from it.

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Frequently Asked

Questions

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As an organization, how can I benefit from data reports and insights with self-service scenarios?

Our self-service scenarios not only provide convenience for tenants, but also enable you to gain valuable insights through data reports. By developing your own scenarios based on data, you can further optimize the service and tailor it to the specific needs of your tenants.

How does self-service contribute to reducing contact points with the KCC?

By enabling tenants to arrange their own affairs, even outside the KCC's opening hours, the pressure on the Customer Contact Center decreases. This allows your organization to provide more efficient services, with less need for direct interaction via phone or email.

How can tenants manage their own affairs using self-service scenarios?

With our self-service scenarios, tenants can independently arrange things at any time, such as submitting repair requests or cancelling the rent. These scenarios are customizable and can be configured for the specific needs of your organization and tenants.