Huurders zelf zaken laten regelen
Gebruik de vele standaard beschikbare self-service scenario’s en configureer ze op maat voor jouw organisatie en huurders.
Arrange things when it suits the tenant
Tenants can arrange their own affairs at any time, even when the KCC is closed.
Take the pressure off the KCC
There will be fewer contact moments with your KCC, which will benefit your services.
Everything transparent with data reports
Develop your own self-service scenarios based on your data.
Easily submit repair requests
With the self-service scenario designer, it is possible to easily design different scenarios for the tenant. This includes the process of submitting a repair request or cancelling the rent. This allows the tenant to arrange almost everything independently, which is also useful.
Your tenants can follow everything themselves
Tenants stay up to date and can follow their request via the dashboard. In the customer portal, for example, they can see when the repairer comes by, without intervention of the KCC. There are many standard scenarios that you can adapt to your organization, or build an entirely new scenario yourself via drag and drop.
Check-up gives Woningstichting Nijkerk a new boost in the use and management of their software
You can achieve the best service with a combination of digital services and personal contact
Eighty percent of future tenants now sign the contract digitally
NMG Vastgoed embraces Embrace
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Direct contact
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Frequently Asked
Questions
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Our self-service scenarios not only provide convenience for tenants, but also enable you to gain valuable insights through data reports. By developing your own scenarios based on data, you can further optimize the service and tailor it to the specific needs of your tenants.
By enabling tenants to arrange their own affairs, even outside the KCC's opening hours, the pressure on the Customer Contact Center decreases. This allows your organization to provide more efficient services, with less need for direct interaction via phone or email.
With our self-service scenarios, tenants can independently arrange things at any time, such as submitting repair requests or cancelling the rent. These scenarios are customizable and can be configured for the specific needs of your organization and tenants.
More tools for efficient property management
Embrace Digital Services
Omnichannel CRM
All information about your tenants at a glance.
Customer portal
A secure and multifunctional portal for your tenants.
Knowledgebase
The meeting place for relevant information for tenants and employees.
App
The convenience of Embrace is always at hand.
Onboarding
Everything arranged quickly and neatly for new tenants.