Allow tenants to handle matters themselves

With Liquit, you can transform the social intranet into a digital workspace that you can fully customize and tailor to your role.

Arrange things when it suits the tenant

Tenants can arrange their own affairs at any time, even when the KCC is closed.

Take the pressure off the KCC

There will be fewer contact moments with your KCC, which will benefit your services.

Everything transparent with data reports

Develop your own self-service scenarios based on your data.

Easily submit repair requests

With the self-service scenario designer, it is possible to easily design different scenarios for the tenant. This includes the process of submitting a repair request or cancelling the rent. This allows the tenant to arrange almost everything independently, which is also useful.

Huurder kan alles zelf volgen

Tenants stay up to date and can follow their request via the dashboard. In the customer portal, for example, they can see when the repairer comes by, without intervention of the KCC. There are many standard scenarios that you can adapt to your organization, or build an entirely new scenario yourself via drag and drop.

GroenWest: "Klantcontact moet snel, deskundig én duidelijk zijn"

De mogelijkheden waarop huurders vragen kunnen stellen aan hun corporatie zijn de laatste jaren flink uitgebreid. Huurdersportalen, social media en chatbots zijn enkele voorbeelden van nieuwe technologieën die op het palet aan klant- communicatiemogelijkheden terecht zijn gekomen. Hoe ga je als corporatie om met al deze opties?

WhatsApp en chat maken klantcontact bij deltaWonen laagdrempelig en snel

Bij Woningcorporatie deltaWonen hebben ze klantvriendelijkheid hoog in het vaandel staan. Dat betekent dat er veel aandacht en zorg uit gaan naar bereikbaar zijn voor hun huurders en hen zo goed en snel mogelijk kunnen helpen. Daarom kozen zij ervoor om gebruik te gaan maken van twee extra klantcontactkanalen: WhatsApp en chat. Nu, ongeveer anderhalf jaar later, hoorden we Marjolein Horstman van deltaWonen uit over deze welkome uitbreiding van hun Embrace Customers.

Eighty percent of future tenants now sign the contract digitally

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

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Frequently Asked

Questions

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How can tenants manage their own affairs using self-service scenarios?

With our self-service scenarios, tenants can independently arrange things at any time, such as submitting repair requests or cancelling the rent. These scenarios are customizable and can be configured for the specific needs of your organization and tenants.

How does self-service contribute to reducing contact points with the KCC?

By enabling tenants to arrange their own affairs, even outside the KCC's opening hours, the pressure on the Customer Contact Center decreases. This allows your organization to provide more efficient services, with less need for direct interaction via phone or email.

As an organization, how can I benefit from data reports and insights with self-service scenarios?

Our self-service scenarios not only provide convenience for tenants, but also enable you to gain valuable insights through data reports. By developing your own scenarios based on data, you can further optimize the service and tailor it to the specific needs of your tenants.