Power to the tenant

Wooncompagnie focuses on customer-oriented services by letting tenants choose their own communication method and modernizing IT support. With the implementation of Embrace Customers, self-service options are expanded and customer processes are optimized, contributing to more efficient communication and an improved customer experience.

At Housing Corporation DeltaWonen, they attach great importance to customer friendliness. This means that a lot of attention and care goes to being accessible to their tenants and being able to help them as well and quickly as possible. That's why they chose to make use of two additional customer contact channels: WhatsApp and chat. Now, about a year and a half later, we heard from Marjolein Horstman from DeltaWonen about this welcome addition to their Embrace Customers.

Housing corporation Domijn is about more than just renting out houses; they want to offer their tenants a real home. To keep everything on track, the innovative Domijn recently made the switch from the old Umbrella system to our new Embrace Customers product. This focuses on Omnichannel integration and more efficient use of modules such as Telephony, Webchat and E-mail. ‍

WSN implemented Embrace Customers in 2018, with a new website and customer portal. After the basic design, further development declined. In 2021, they will evaluate and plan further improvements, with the help of Embrace check-up consultants.

Give your customers more control and spare your employees. It is a nice step and one that you see more and more companies taking. l'escaut woonservice had a clear vision in this area with a number of great developments, including a customer portal. In this article, you can read how Embrace and l'escaut have together created an end product to be proud of and what the benefits are for l'escaut's tenants.

Online service where possible and personal where necessary. With that motto, housing association Centrada from Lelystad digitized its customer journey this year. However, what does a focus on online contact mean for visitors who prefer telephone or physical contact? A conversation with Ronald Gouwerok, Real Estate & Customer Service Manager at the Lelystad corporation.

Digitization offers opportunities for more efficient services, while maintaining attention for tenants. Advisor Anja van Burgsteden and Knowledge Editor Inge Jongkind share their insights about this in a conversation.

The options for tenants to ask questions to their corporation have expanded considerably in recent years. Tenant portals, social media and chatbots are just a few examples of new technologies that have entered the range of customer communication options. As a corporation, how do you deal with all these options?

First, NMG chose Embrace's digital services to optimize internal processes. Later, it turned out that clients also benefit optimally from it.

Housing associations are increasingly using external links to use data outside their organization in their own processes. The introduction of the digital income statement (DIV) is a good example of this. What does the arrival of the DIV mean for housing mediation and how do home seekers respond to this? An interview with Maaskoepel.

Housing corporation Lefier from Groningen and Drenthe is tackling the onboarding process of tenants in the Digital Welcoming project. What was the reason and what is the result? CorporatieGids Magazine spoke to Annette Mulder about it!

The Gelderland student housing provider SSH& decided to take a different approach when it comes to distributing their homes and rooms. Where a living space was previously granted to students based on registration time, this is now done by lottery. Of course, such a big change takes quite a few feet in the earth. This innovative step towards a fairer living space distribution system was achieved with the help of Embrace Housing.