New: Embrace e-learning & HelpCenter

At Embrace, we believe in the full self-reliance of users. This helps your organization because you receive fewer questions from employees about using Embrace, and helps us answer fewer questions from editors and administrators about setting up our software. Win-win!

HelpCenter and e-learning are available for all products, from Embrace Social to Embrace Customers and from the Knowledge CMS to Management Environment Management. The most important benefits at a glance:

✅ Play interactive e-learnings and other instructional videos directly in the software
✅ Direct access to other (support) sources such as user group and documentation
✅ Add your own tools and fully customize HelpCenter for your organization
✅ Supports interactive digital tours, YouTube, Stream, Vimeo, and more

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Relevant and personal e-learning per page

Depending on where you are in our software, you will be offered other e-learnings and tools. As an end user, are you browsing through your documents? Then take a quick look at the e-learning “documents”. If you are optimizing the knowledge base as an editor, take a quick look at the “create article” e-learning. This means that the help offered is always relevant and personal. For example, certain sources are only relevant to administrators: for example, the user group, support documentation, or release notes. In order to keep the user experience optimal, the end user will therefore not see it.

Fully customisable for your organization

By default, we offer interactive digital tours for all Embrace functionalities. As an organization, you may also want to integrate your own YouTube, Microsoft Stream, Vimeo or other instructional materials. This is possible! You can personalize the resources offered in the Help Center per page and supplement them with your own resources. This makes it possible to set up your own e-learning platform. By doing this, you improve the use of the platform and employees can quickly answer their own questions. Great, because this saves everyone time!

Notification of new instruction materials

Nice all these new instructional materials — but what if there is an important new e-learning available that you don't want employees to miss? No problem. When new tools are available, an easy-to-recognize bell icon automatically appears at the Help Center. This way, employees always stay up to date.

E-learning: Arrange yourself and automate processes with workflows

You play the interactive e-learnings and other instructional videos directly in the software. Members of the user group can test this new functionality immediately. If you're not using Embrace yet, check out this introductory e-learning. The e-learning explains how the HelpCenter works.

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