Handle everything securely in a private portal

The customer portal is a secure part of your website where tenants log in. Here, they can, among other things, get in touch, view personal information, or handle matters themselves, such as changing their address. Satisfied tenants, satisfied employees.

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DIY

Use smart widgets and templates to build portals without technical knowledge.

Self-service

Use standard self-service scenarios and customize them for your organization and tenants.

Multiple portals

Manage all your portals from one system, from customer portal and intranet to narrowcasting.

Widgets

Embrace Designer uses so-called widgets to build portals. Widgets are blocks of functionality that you can fully configure.

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Drag & drop

With Embrace Designer, designing your portals has become child's play. You choose the template you want, drag widgets to the right place, and configure them as you like.

The customer at the helm with smart solutions at l'escaut woonservice

Give your customers more control and spare your employees. It is a nice step and one that you see more and more companies taking. l'escaut woonservice had a clear vision in this area with a number of great developments, including a customer portal. In this article, you can read how Embrace and l'escaut have together created an end product to be proud of and what the benefits are for l'escaut's tenants.

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Paula van Kraalingen (Wooncompagnie): Making customers feel heard is key to good customer contact

Wooncompagnie focuses on customer-oriented services by letting tenants choose their own communication method and modernizing IT support. With the implementation of Embrace Customers, self-service options are expanded and customer processes are optimized, contributing to more efficient communication and an improved customer experience.

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Customer-Focused Innovation: Domijn's Transition To Embrace Customers

Housing corporation Domijn is about more than just renting out houses; they want to offer their tenants a real home. To keep everything on track, the innovative Domijn recently made the switch from the old Umbrella system to our new Embrace Customers product. This focuses on Omnichannel integration and more efficient use of modules such as Telephony, Webchat and E-mail. ‍

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Frequently Asked

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Why a customer portal?

Thanks to a customer portal, your (online) service is not only more customer-friendly, but also more efficient. Your customers can easily and quickly arrange things themselves, so there is less pressure on your customer contact center. In turn, these employees have more time for more complex customer questions. So by smartly combining relevant information, conversational AI such as chatbots and virtual assistants, self-service and, of course, your kcc, you are always available to your customers. In short: a customer portal ensures a better customer journey and customer experience.

What is a customer portal?

A customer portal is a separate online environment for your customers, which they must log in to use it. So other people can't just get to this. This way, your customers can contact your organization in a safe way, consult personal information or arrange certain things themselves, such as changing an address or tracking an order.

More tools for efficient property management
Embrace Digital Services

Omnichannel CRM

All information about your tenants at a glance.

Self service

Give tenants the opportunity to arrange things themselves.

Knowledgebase

The meeting place for relevant information for tenants and employees.

App

The convenience of Embrace is always at hand.

Onboarding

Everything arranged quickly and neatly for new tenants.