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Organise yourself with the portal

Embrace Portals allows tenants to arrange their own affairs via a well-organised online portal. Relevant information, conversational AI and track-and-trace ensure that your tenants require less and less of your time. So you can dedicate more to the tenants who need it most.

Portals - Maak kennis met
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Make a difference

Let tenants arrange their own affairs easily with the self-service portal and spend your time on more complex matters.

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Every day is better than the last

We are continually updating our software, making your digital services that little bit better every day.

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Customer-oriented

We are continually analysing usage data, which keeps our software one step ahead of your customer’s wishes.

Portals Embrace The Human Cloud

Designed for happy customers

Self-service and knowledge

Embrace Portals seamlessly connects self-service with knowledge. Tenants manage their affairs themselves with the self-service scenarios and find answers to most question in the knowledge bank.

Track-and-trace

Tenants can submit a request via the online customer portal, after which track-and-trace keeps them informed about every step in the process. Notifications also ensure that the client remains actively informed throughout.

Customer recognition

Whenever the customer logs into the portal, all fields fill automatically with that customer’s data. As a result, the tenant never has to enter the same data twice, saving on time.

Analysis and feedback

We conduct user research to help you improve your digital services. By analysing how your customers navigate the online portal, we can improve your services day by day.

It’s still human work

Cyborg service

Customers can use the self-service scenarios to sort a lot of matters out themselves. But when they can’t, self-service transitions transparently to AI-assisted chat.

Seamless integration

The self-service scenarios allow you to effortlessly integrate customer questions into processes in the front office (Embrace customers) and the back office (Embrace workspace). As a result, the questions immediately end up in the right place.

Embrace Portals chat

Scalable, topical and flexible

Widget store

In the widget store, you will find a wide range of widgets (tools or extensions) that allow you to compose and design the tenant portal just as you like it.

Developer friendly

Embrace Portals is very developer friendly (hi, developers!). Its pluggable architecture makes it easy for developers from all kinds of teams to build and add new widgets.

Software development kit

We offer a 100% documented API with which you can easily build a customer portal that connects to our standard framework.

Portals - Maak kennis met

Speaks for itself

Digital accessibility

Naturally, our customer portal is fully A11Y compliant. We believe that Embrace should be accessible to everyone.

Mobile

All information within Embrace is accessible via desktop, tablet and mobile. Tenants can therefore access the online portal wherever and whenever they want.

Online safety

We support iDIN and DigiD authentication, among others. This makes the experience even more convenient for customers while guaranteeing their safety online.

Portals - Maak kennis met

Would you like to experience the power of Embrace Portals yourself?

Discover how Embrace helps your organisation work (together) smarter.

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