Knowledgebase Management
The knowledge base within Embrace Customers is the source of information that your organization and your customers draw from. Needless to say, it's extremely important that the knowledge base is continuously optimized.
During this training, we will teach you everything about how to both set up and maintain the knowledge base and how to support your organization with all the functionalities.
Who is this course for?
Knowledgebase administrators or communications staff responsible for managing the content in the Embrace Customers knowledge base have come to the right place.
Whether you follow the training alone or with a group of colleagues, the costs are the same.
After the training, you know...
- How to add new topics to the knowledge base;
- How to manage FAQs in the knowledge base;
- How to enrich FAQs with additional information such as videos or documents;
- How to connect knowledge experts to FAQs;
- What smart labels are and how to use them.
Here's what's on the program:
- Knowledgebase Structure
- Knowledgebase items
- FAQs
- Smart labels
- Manage knowledge base
To prepare for the training, one of our consultants will contact you as an applicant for an intake interview so that we can identify specific questions.
Vraag een training aan
Een training aanvragen? Dat kan makkelijk en snel door jouw gegevens in te voeren en aan te geven met hoeveel personen je de training wilt volgen.
Heb je nog vragen? Dan kun je natuurlijk altijd bij ons terecht.