Support that makes you happy
Embrace Customers offers everything that you need to provide tenants with the best possible service. Dialogues across different channels all come in in one convenient place. You can therefore offer personal support in an efficient way. Satisfied tenants and satisfied employees.
All communication in one place
A complete call centre and telephone system in your browser. Use customer cards to view customer data and request details about previous contact.
Communicate with customers, wherever they are. Chat in real-time via messaging tools, including Whatsapp or the chat function in Embrace Portals.
Thanks to the knowledge bank, your customer contact employees have a suitable answer to every question. This allows them to serve the customer quickly and effectively.
Smart dialogues and self service
Use Embrace Customers to automate dialogues. This way, tenants receive an answer even faster. Switch to an employee easily when necessary.
Create powerful flows and self service scenarios with customer data from any other system.
With help from notifications, customers can be proactively informed about the status of their request or enquiry. This takes place through the customer’s preferred channel.
Personal and inviting
The customer tracking system allows you to recognise your customers on the basis of “context aware conversation”. Customer contact agents have access to full conversation history and profile data, meaning they can answer faster and better.
Embrace Customers can easily retrieve data from the systems your organisation uses. Whether it be ERP systems, planning software or niche packages, we can integrate them effortlessly.
Naturally, our customer tracking system is fully A11Y compliant. We believe that Embrace should be accessible to everyone.
All information within Embrace Customers is accessible via desktop, tablet and mobile. Employees can therefore access the system wherever and whenever they want.
We support iDIN and DigiD authentication, among others. This makes the experience even more convenient for customers while guaranteeing their safety online.
Experience the power of Embrace Customers yourself?
Discover how Embrace helps your organisation work (together) smarter.